New email subscription for webhook notifications

You can now designate an email address for Toast webhook start and stop notification messages. These messages indicate that a webhook subscription has paused, stopped, or restarted.

Previously, the Toast platform sent all start and stop notification messages to your support email address. In some cases, teams who handle technical support email messages are different from the teams who would can update your webhook configuration and resolve webhook processing errors. For example, a software development team might handle webhook configuration and processing.

You now designate both a support email address and a dedicated start and stop message email address for a new webhook subscription. For existing webhook subscriptions, the Toast integrations team will configure the new start and stop message email address that you want to use.

You can use this web form to enter the start and stop message email address. Only use this form if you already use a webhook subscription. You cannot use this form to request a new webhook subscription.

The email addresses you designate for your webhook subscriptions can be different for each subscription you use. For example, you can designate different email addresses for a menus webhook subscription and a stock webhook subscription.

For more information about webhook start and stop email messages, see Back-off support.