Updated error rate limits for Toast webhook subscriptions

The following list describes the new rules for pausing and stopping webhook subscriptions that are experiencing errors:

• If a webhook endpoint returns fifty or more errors during a five-minute interval, the subscription is paused for one minute.

• If a webhook endpoint is paused nine times during a ten-minute interval, then the subscription is stopped and you must contact Toast support to restart it.

Previously, the Toast platform followed these rules for pausing and stopping webhook subscriptions that were experiencing errors:

• If a webhook endpoint returned three or more errors during a one-minute interval, the subscription is paused for one minute.

• If a webhook endpoint is paused three times during a three-minute-and-20-second interval, then the subscription is stopped and you must contact Toast support to restart it.

For more information, see Back-off support.